Most people admitted to hospital want to get better and home as soon as possible. Remaining in hospital longer than necessary is an ongoing challenge for the patients, and both social and health care systems.
A digitised discharge system for patients and professionals
My Onward Care is a digital solution that enables the smooth, timely and safe discharge of patients from acute and community care, ensuring the right support is in place to meet their onward care needs, along with those of their families and carers.
My Onward Care coordinates the entire discharge process from hospital to home or other care facility, providing detailed information for health and care professionals on underlying causes of bottlenecks and confirming where people are in the system at any one time.
The solution helps to join up services and improve patient flow. It enables the health and care systems to work together so that the discharge process is smoothly and safely managed, and care provision for patients is extended beyond the borders of the NHS.
My Onward Care coordinates the entire discharge process from hospital to home or other care facility, providing detailed information for health and care professionals on underlying causes of bottlenecks and confirming where people are in the system at any one time.
The solution helps to join up services and improve patient flow. It enables the health and care systems to work together so that the discharge process is smoothly and safely managed, and care provision for patients is extended beyond the borders of the NHS.
Partner with us
Please get in touch if you're interested in how My Onward Care could help solve your problems and would like to know more.
Contact our Director of Strategic and Service Innovation,
The patient experience
At the heart of its functionality are the needs of patients and their families – and those holding power of attorney, who are often omitted from communication.
Users have easy access to the system so that they participate in choices about care and receive automated communications so that they can plan ahead of discharge.
Users have easy access to the system so that they participate in choices about care and receive automated communications so that they can plan ahead of discharge.
For professionals
My Onward Care provides detailed information for health and care professionals that shows where people are waiting and enables more people to leave hospital in a safe and timely manner.
All health and care settings can access and share data, and automated workflows and communications mean that everyone who participates in the discharge process can view the information they need to complete their part of the procedure.
All health and care settings can access and share data, and automated workflows and communications mean that everyone who participates in the discharge process can view the information they need to complete their part of the procedure.
Health and care providers
My Onward Care enables health and care systems to work together so that the discharge process is smoothly and safely managed, and care provision for patients is extended beyond the borders of the NHS.
Connecting acute, community and domiciliary providers clarifies the true causes of delays in discharge and enables optimisation of capacity within the system. Patient information flows through to care providers so that they have what they need – including clinical information – to allow them to prepare for the patient’s needs.
Connecting acute, community and domiciliary providers clarifies the true causes of delays in discharge and enables optimisation of capacity within the system. Patient information flows through to care providers so that they have what they need – including clinical information – to allow them to prepare for the patient’s needs.
Value provided
My Onward Care can provide significant system efficiencies in these areas:
- Length of stay - Through better understanding and process improvement around predicted discharge date.
- Failed discharges - Through improved communication and greater visibility of care needs, and improved patient and family involvement during pre-discharge
- Workforce capacity pressures - Digitalisation provides clearer workforce utilisation and reduction of unused care packages.
- Funding wastage - Greater visibility of care capacity and needs throughout the health and care system.
- Delayed transfer of care - A system-level view of need v. availability by pathway through digital automation enabling efficient task coordination and shared communications.
Features of My Onward Care
Designed with the input of end-users, My Onward Care is cloud-native, accessible from anywhere and scaleable at pace. It works seamlessly to support other healthcare needs, integrating with CHC or medicines optimisation, or as part of a wider suite of business solutions such as NHSE’s Optica solution.
- Coordinates. Digitally orchestrates patient flow across health and care settings using the patient administration and workflow system. Workflows, tasks and documents are shared, such as medicines administration and the care plan as part of the digital Red Bag.
- Communicates. Patients and families have greater involvement in the discharge process. They can view the information they need to complete their part of the procedure and receive proactive alerts when action is required. Patients can inform discharge teams of their care preferences, funding and travel plans.
- Connects. It provides all parties with a single shared view of patient care, and you can access data anywhere, including via mobile devices.
- Adapts. It can be customised to meet local requirements. You can include voluntary and community organisations, primary care, and social prescribing. For example, GPs and multi-disciplinary teams in monitoring and coordinating care or discharge directly into virtual wards to get patients the care they need safely and conveniently at home, rather than in hospital.
- Informs. Real-time data helps you avoid delays in the discharge process and optimise bed utilisation. You will see where the patient is in the system and the capacity across beds in all care facilities – residential, rehab, domiciliary, voluntary and community. Greater system-level insights will help you to plan how to optimise the delivery of services.
- Integrates. It fits into existing infrastructure and is interoperable with legacy systems. This joined-up process with a single version of the truth delivers cost benefits for the system. Flexible and extensible, it helps you manage patient flow in a way that respects local requirements.
- Network effects. The greater the number of organisations, care homes, patients and families within the network, the greater the effect, and the greater the value created by this innovation.
Contact us
If you'd like to find out more about My Onward Care, please use this form to get in touch with us. We'd love to hear from you and will get back to you as soon as possible.
