We work as your partner, bringing our unique NHS and commercial experience to tackling today’s challenges
Our Primary Care team provides innovative and proactive consultancy services working in partnership with you.
Our approach builds on our experience in primary care development with the ability to draw in expertise as required from specialists in areas such as care analytics, organisational and leadership development, communications and engagement, evaluation and change management.
- Ensure the scale and skills are in place - Through our blended team approach, we provide you with vital elements that health and care systems need to design and implement change, transform services and pathways, optimise performance and drive increasingly effective person-centred care.
- Helping you to become more resilient in the face of significant challenges - With deep roots in the health and social care system, we have a clear perspective on both current and future challenges and a passion for supporting our partners to address them and ensure the voice of primary care is heard
- Flexible and cost-effective access to the skills, insight and capacity you need - Bringing our unique NHS and commercial experience to tackling today’s challenges. As a not-for-profit organisation that is part of the NHS, our values align to those of the NHS and are focused on working together for patients.
SCW has invested in its people establishing itself as a leader supporting health and care organisations at all levels to achieve your strategic and business goals.
Is it time to incorporate your Primary Care Network?
Partnership and PCN development
Delivery of facilitated sessions, co-designed with the practice or PCN to address challenges in leadership teams, partnerships and supporting PCN development.
Workshops
PCNs need to consider new approaches to their workforce to enable more joined-up delivery to patients. Integrating these new roles into the primary care system effectively will take time to avoid duplication, achieve role optimisation and work effectively as a multi-disciplinary team.
NHS SCW workshops provide a fantastic infrastructure upon which peers can come together, build up a network of colleagues beyond the parameters of their PCN and share their experience and learning with others facing similar scenarios, and benefit from hearing and learning from others.
Shared problems and understanding are impactful ways of helping staff feel supported. This applies to the clinical directors and leadership team, and to all staff in the clinical and general running of practices.
(2 x half-day workshops)
Improvement and change management
ELITE programme
Transformational support to data-led improvement through our ELITE programme
- Providing PCNs with a tool that allows them to easily access their operational data in real-time (Apex) and help them to understand and validate this data.
- Taking PCNs through improvement cycles with a real project to unlock real benefits.
- Build capability, understanding and data standards at PCN level to enable practices to begin to harness the benefits of working together.
Addressing the challenges
- Development and delivery of PCN Capacity and Access Improvement Plans
- Provision of Digital and Transformation Lead service with the ability to draw on a blend of expertise mirroring practice and PCN priorities to ensure delivery of plans
- Mapping practice and PCN processes to inform improvement including ensuring the capabilities of team members funded through ARRS are maximised
- Applying a user-centred design approach to website improvement, ensuring the experience of those accessing services is enhanced
- Developing bespoke communications approaches to support patient engagement
Process mapping for efficiency
Mapping practice or PCN processes to inform improvement and driving efficiencies including ensuring the capabilities and impact of team members funded through ARRS are maximised.
The combination of the pandemic and the onboarding of new roles in General Practice at scale and pace at a time when capacity is stretched to breaking point has, in some cases, meant that changes have been implemented when teams are incredibly busy and has subsequently left them feeling less organised with less well-defined processes.
The result of this can be that the full impact of some of these roles isn’t being felt across the PCN. Examples of a few of the processes we have previously mapped with practices include:
- Actioning tasks
- Repeat prescribing
- Medical document management
- Test result processes
The output of these reviews would be a list of co-developed recommendations.
Primary care workforce
As referred to in the Fuller Report, the SCW team have developed a robust approach to the use of data and insight to inform and support practices and PCNs to identify opportunities and future workforce needs.
Digital and Transformational Lead support
Following the addition of the role of a Digital and Transformation Lead (D&TL) to the list of roles reimbursable to PCNs through the ARR scheme. SCW is providing support to PCNs and their practices to design and implement ongoing improvement to services, including the co-design, development and delivery of capacity and access improvement plans as part of the 23/24 Capacity and Access Programme.
- Design and implement focused recruitment campaigns
- HR support with the novation of contracts and provision of TUPE advice to support the development of the workforce of the future
- Using data and insight to develop workforce plans
Contact the team
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