Benchmarking provides easy-to-interpret dashboards and visualisation of patients and outcomes to deliver quality and patient safety analysis.
Our benchmarking service provides unique business intelligence insight into outcomes, quality metrics, and patient and staff perception. With ever-changing demands on the healthcare budget, it is important to understand your patients’ views and needs, and what people are saying about their NHS service.
To deliver easily understandable information, visualisations of datasets are available in a variety of different formats about both acute and primary care services. The information enables better-informed planning and decision-making to deliver the best patient outcomes.
We help with the following:
- NHS choices and patient opinion dashboards
Visualisations based on comments are grouped by ‘tag’ for chosen providers. These can be filtered for more than 20 different aspects of acute care. For CCG and GP practice levels, patients' comments are separated into six key areas relating to the patient experience. Comments can be filtered by positive, negative, and neutral comments and are displayed in word clouds and bubble charts. Full comments are also available for viewing.
- Quality and Outcomes Framework Data Explorer
Primary care services Quality Outcome Framework (QOF) results are displayed at organisational total level or individual QOF indicators, disease areas, and domains – all enabling effective benchmarking.
- Friends and Family Test
Positive and negative responses together with the total number of responses received. For acute services Friends and Family Test areas covered include; inpatients, A&E, maternity, and community.
- Inpatient Survey and Benchmarker Tool
Acute services are grouped by the Care Quality Commission’s seven key domains of patient-centred experience. Charts show individual and composite Commissioning for Quality and Innovation (CQUIN) scores with benchmarking.
For more information
