As part of NHS SCW Spotlights, a programme of short and snappy webinar events, we shared the findings of our recent patient insights review, highlighting patient, clinician, and general public views of virtual wards.
Speakers included:
- Charlotte Lynch – Strategy and Policy Lead, NHS England Virtual Wards Team
- Dr Rebecca Winterborn – Clinical Director, BNSSG, NHS@Home
- Ruth Gazzane – Associate Director, Transformation, NHS SCW
- Kate Knight – Programme Director, Transformation, NHS SCW
Watch the full session video:
Here’s a flavour of what was shared during the session:
The biggest benefit for families and carers was reassurance and that they knew there was someone at the end of the phone or if a Virtual ward was being supported by technology, then someone was having a constant read of things. This provided reassurance that there was wrap around care for the patient being at home and that they weren't just discharged and then just left - Ruth Gazzane, Associate Director, Transformation, NHS SCW
Participant’s feedback echoed this finding:
It was reassuring that that my gran wasn’t forgotten once she left hospital. I was able to ask questions about her ongoing care. The staff were lovely which made me feel my grandmother was being well cared for and I also felt supported. I got medical advice from them rather than going through the GP which felt more streamlined and I think I got better answers - Family Carer, Frailty Patient, HHFT
For a copy of the virtual wards insights report, please email
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