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Learning stories

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Underpinning service redesign with staff, service user and partner feedback

Learn how Surrey Heartlands’ Continuing Healthcare service (CHC) has restructured its service delivery and staff models to meet varying population needs. 

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Focusing on the user experience in the Exend+ implementation

Exend+ was a nationally funded programme to reduce waste and create cost and supply chain efficiencies. Learn how this was implemented regionally, leading to increased potential for adoption.

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Using artificial intelligence (AI) to enhance patient experience and clinical capacity

How Dora AI supported services in reducing the wait time for patient follow-ups, facilitating improved cataract service provisions, reducing waiting times and freeing up clinical capacity. 

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Enabling whole system transitions from biologics to biosimilars

Learn about how the Region moved from biologic medications to biosimilars and the stakeholder engagement needed in making this change.  

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Developing and implementing a truly co-produced Choice and Equity Policy

How the development and implementation of a Choice and Equity Policy in Sussex improves healthcare decision-making.

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Creating a representative and resilient health and social care workforce through partnership working

Learn how the Department of Health and Social Care (DHSC) and the Prince's Trust have given young people the support they need to start and sustain a career in health and social care.

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Re-thinking long-standing outpatient service provisions to enhance patient care

Learn about the power of human factors in driving the reduction of outpatient backlogs in Maidstone and Tunbridge Wells NHS Trust.

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Enabling patients to get home sooner post non-elective hospital stays

Improving discharge performance and flow outcomes in Surrey and Sussex Healthcare NHS Trust.

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The story so far of the Sussex Education Collaborative

Learn how the Sussex Education Collaborative is advancing workforce training and development.

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Creating the Frimley discharge metrics dashboard

How involving the right people in reimaging how data is used is moving parts of the system to truly integrated ways of working.